Refund policy

OVERVIEW

This Refund and Returns Policy applies to all purchases made through Chalk and Field, a brand operated by Sigil LLC ("Chalk and Field", "we", "us", "our"). It forms part of, and should be read together with, our Terms of Service.

Every Chalk and Field product is made to order. Nothing is pre-stocked — each item is printed or embroidered specifically for you after you place your order. Because your item is produced just for you and cannot be restocked or resold, our return process works differently from a traditional retail store, and this policy explains exactly what we can and cannot do.

Please review the product details and the sizing chart on each listing carefully before you order, as this is the best way to make sure you receive an item you'll love.

ITEMS WE CANNOT ACCEPT FOR RETURN OR EXCHANGE

Because our products are custom made to order, we are unable to accept returns, exchanges, or offer refunds for:

Ordering the wrong size, color, or product
A change of mind after the order is placed
The item not meeting a personal expectation of fit or style that is not a defect

We know this is stricter than a typical store, and it's a direct result of how made-to-order production works. If you're unsure about sizing, please reach out before ordering and we'll gladly help.

ITEMS WE WILL MAKE RIGHT

If something is wrong with your order because of a production or shipping problem, we've got you covered. You are eligible for a free replacement or a refund if:

Your item arrives damaged or defective (for example, a manufacturing flaw or ink/stitching issue)
Your item was misprinted or misembroidered (wrong placement, wrong colors, or wrong design)
You received the wrong item
Your package was lost in transit

You do not need to ship the item back to us. In most cases we'll arrange a replacement; where a replacement isn't practical, we'll issue a refund.

HOW TO REPORT A PROBLEM

To be eligible, you must contact us within 30 days of the delivery date (or, for a package that never arrives, within 30 days of the estimated delivery date). Unfortunately we cannot honor claims submitted after this window, so please reach out as soon as you notice an issue.

Email us at chalkandfield@sigildesign.co with:

Your order number
A short description of the problem
One or more clear photos showing the issue (if several items share the same design and are all affected, please include one photo showing them together)

Once we receive your photos, we'll review the claim and let you know the resolution as quickly as we can.

CANCELLATIONS AND CHANGES

Because production begins quickly after an order is placed, we may be unable to cancel or change an order once it has entered production. If you need to change or cancel, contact us at chalkandfield@sigildesign.co immediately after ordering, and we'll do our best — but we can only accommodate requests received before the item goes into production.

MANUFACTURING TOLERANCES

Handmade, made-to-order products carry small natural variations. Minor differences in print or embroidery placement, color, and finish that fall within normal manufacturing tolerances are part of the character of a custom-made item and are not considered defects.

REFUNDS

Where a refund is the agreed resolution, it will be issued to your original payment method. After a refund is approved, please allow a reasonable number of business days for it to be processed and for your bank or card issuer to post it to your account; exact timing is determined by your payment provider.