Shipping policy

OVERVIEW

This Shipping Policy applies to all orders placed through Chalk and Field, a brand operated by Sigil LLC ("Chalk and Field", "we", "us", "our"). It should be read together with our Terms of Service and our Refund and Returns Policy.

Every Chalk and Field product is made to order, so the total time to receive your order has two parts: production time (how long it takes to make your item) plus shipping transit time (how long the carrier takes to deliver it).

WHERE WE SHIP

We currently ship within the United States only. We are unable to ship internationally at this time.

[Verify before publishing: confirm whether your carriers/print providers support U.S. territories (e.g., Puerto Rico) and APO/FPO military addresses, and adjust this line accordingly.]

PROCESSING AND PRODUCTION TIME

Because each item is printed or embroidered on demand, orders typically enter production within [1–2] business days of being placed and take approximately [2–7] business days to produce before they ship. Production may take longer during periods of high demand or around holidays.

[Verify these ranges against the actual production times shown for your specific Printify print providers, as they vary by provider and decoration method.]

SHIPPING TRANSIT TIME

Once your order ships, standard domestic delivery typically takes an additional [3–8] business days, depending on the destination and carrier. Combined, most orders arrive within approximately [1–3 weeks] of being placed.

Please note that all delivery windows are estimates only and are not guaranteed.

SHIPPING RATES

Shipping charges are calculated at checkout based on your order and delivery destination, and are shown to you before you complete your purchase.

[Free shipping option — switch this line on when you're ready: "Orders totaling $[XX] or more qualify for free standard shipping, applied automatically at checkout."]

ORDER TRACKING

When your order ships, we'll email you a shipping confirmation with a tracking number. Please allow a little time for the tracking status to begin updating after you receive it.

SHIPPING ADDRESSES

Please make sure your shipping address is complete and correct at checkout. We are unable to change an address once an order has entered production. If a package is returned to us or cannot be delivered because an incorrect or incomplete address was provided, we can refund the product cost only — original shipping charges are not refundable, and re-shipping the order will require a new shipping charge.

LOST, DELAYED, OR DAMAGED SHIPMENTS

Delivery estimates are not guaranteed, and we are not responsible for delays caused by the carrier, weather, or other circumstances outside our control.

If your package is lost in transit, or arrives damaged or defective, we want to make it right — please see our Refund and Returns Policy for how to report the issue (within 30 days, with clear photos for any damage) and the resolution options available to you.